Customer Service & Event Management

Level 3

Duration: 2 Years

Contact: Mrs C Cox

Entry Requirements

3 GCSE grades at 4 or above including Business or similar subject area.

Course Content

On completion of this two year programme of study you will receive two level 3 BTEC Specialist qualifications, one in Principles of Customer Service and the other in Principles of Event Management.

During the customer service course you will look at customer service in action, being able to research and understand how businesses identify and meet customer needs, you will understand how to improve customer service provision and how to develop yourself both personally and professionally. Social media in customer service delivery also plays a big part of your learning, along with developing effective relationships and managing teams.

As part of the event management course you will get an overview of the Event Industry, and be able to gain first-hand knowledge of how to manage and run an event from start to finish. You will also be given advice on how to evaluate your performance and report on the outcomes. The customer service theory you have learnt will also support the running of events throughout the course.

This opportunity offers two courses that are assessed via unit assignments which are set and marked internally. Students will receive a Pass or Fail grade for each course.


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University Success

In 2019 96% of Homewood Sixth Form students were accepted by their first or second choice university.

Red Hot Progress

In 2019, Homewood’s Sixth Form was graded “Red Hot” for progress across academic and applied subjects by the ALPs organisation.